Don’t worry—we’re here to help! Please contact us at service@playcornhole.org as soon as possible so we can assist you with the next steps.
We offer Extend Shipping Protection, which is designed to provide coverage for shipping-related issues. If you purchased shipping protection with your order, please let us know when contacting us about the damage.
To help us review the damage and facilitate a resolution, please provide the photos listed below. Depending on the circumstances, resolving the issue may require us to file a damage claim with the package carrier.
Please note that the carrier may require an inspection of the damaged package and merchandise at the delivery location or may arrange for the package to be picked up and returned to their damage/loss department.
Important: Please keep the damaged package, merchandise, and all original packaging materials available for inspection for 30 days.
What photos do I need to provide?
Please send the following photos with your damage claim:
Photo of the damaged item
Show the damage clearly and include close-up photos if needed.Photo of the damaged merchandise inside the original box
Keep all original cushioning and packing materials in place. Please show how the merchandise was positioned inside the box.Photos of all packing materials used
Include materials such as bubble wrap, packing peanuts, foam, or other protective packaging.Close-up photo of the shipping label
Make sure the tracking number is clearly readable. Tracking numbers typically begin with 1Z.Photo of the Box Manufacturer Certificate (BMC), if available
The BMC is a round stamp is usually located on the outside of the bottom flap of the box.Two photos showing all six sides of the package
Photo 1: Top and two sides of the package
Photo 2: Bottom and the remaining two sides of the package
Providing all of the requested photos will help us process your claim and determine the appropriate resolution as quickly as possible.
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